Tapping Millennial (and Other) Talent from Every Part of your Organization

August 20, 2017

"Businesses must realize the importance of adapting to millennial employees in order to leverage the advanced, forward-thinking ideas that they can pr...

Innovation Cases & Models

Building Personal Resilience

June 18, 2017

“In an era where business keeps moving faster, it is no small wonder that resilience has become the new must-have executive skill” writes Srikumar Rao...

Organizational Culture

How to Create Cultures of Diversity and Inclusion

May 25, 2017

A new white paper in Elizabeth Weaver Engel’s series, co-authored by Elizabeth and Sherry Marts, looks at the issues of diversity and inclusion with a...

Customer value

Beware of the Urge to Rush to Solutions

April 30, 2017

Have you noticed that in framing the problems facing us, most of us are already formulating a solution? Design Thinking tools and examples from start ...

CEO Interviews

How NOT to be like the Airline Industry: Developing Customer/Member-Centered Teams and Cultures

April 23, 2017

Develop a team of entrepreneurial leaders in your organization who can feel like co-owners and think like your members/customers so that they can help...


Empathy as Competitive Advantage

April 4, 2017

Empathy is an emerging business attribute in this era, allowing you to make authentic connections and personalize customer/member experiences


Online Communities of Purpose

February 10, 2017

It is not enough to congregate people on a shared online platform. The more you help them use the platform and the relationships and ideas it engender...

Customer/member centricity

Limited Resources? No Worries. To Grow, Leverage What you Already Have

February 4, 2017

For most nonprofits growth and, in fact, survival is equated to an unceasing struggle for more resources —revenue, staff, members or customers. The m...

Customer/member centricity

Getting your staff and organization to think from the outside-in

January 27, 2017

Developing staff and cultures is not a matter of imparting information or instituting special “activities.” They are the outcomes of cultures of on-g...

Customer/member centricity

What it Takes to Convert New Ideas into Action

December 4, 2016

Most of us “play it by ear” when it comes to the execution of a new concept. Our focus is on acquiring ideas or information—planning, reading, discuss...


Learning about Design Thinking from the Recent Election Surprise

November 13, 2016

Startling as the recent presidential election results were, they would not surprise Design Thinking followers. In many ways, they validate the reasons...

Customer value

Service or Sales: A Costly Confusion

October 30, 2016

Do you measure customer value through short term revenue generation and direct sales or through the long-term relationship you build and the possibili...

Customer value

Powerful Innovations on the Customer/Member Experience

October 6, 2016

Instead of conventional, vertical paths for growth--e.g. increases in membership numbers, products or markets--focus on innovation, especially innovat...

Customer value

CEO Workshop on December 15, 2016: Tools for Leading Innovation from the Outside-In

September 29, 2016

Announcing a new dynamic, fast-paced, hands-on workshop for innovative CEOs on December 15.


How to Motivate and Get Buy-In from your Employees

September 25, 2016

Abstract visions of the future or well-meaning promises and expressions of appreciation become reality only when they connect to specific ways individ...

Customer value

The Importance of Asking the Right Questions and Framing the Right Problem

September 19, 2016

If your quest for solutions is driven by the wrong problem, you will deplete your organization’s resources without arriving at your desired destinatio...

Customer/member centricity

Rethinking Performance Appraisal and Business Growth: the Continuous Development Model

September 16, 2016

An article in Harvard Business Review, titled The Performance Management Revolution reports that more than one-third of U.S. companies are abandoning ...


An Opportunity for Association Leaders: Bridging the Education to Employment Gap

September 13, 2016

In their recently released whitepaper, The Association Role in the New Education Paradigm, Shelly Alcorn and Elizabeth Weaver Engel review the substan...


An Innovation Story: Harnessing Disruption to Foster Growth

September 11, 2016

Making innovation happen requires a shift in mindset. Case in point: Association for Financial Professionals. CEO Jim Kaitz approaches expansion by...


Transform the Way you Work, Think and Take Ideas to Market: Learn from Design Thinking and Lean Startup Methodologies

September 8, 2016

You simply cannot predict the future and, hence, design by data, say the proponent of Design Thinking, a highly regarded method for solving problems,...


Build Cultures of Cooperation and Customer Focus

September 7, 2016

To create a culture of cooperation, you need to refocus from products to people and translate change—not into theories or programs—but in doing things...


Leading Disruptive Change with Minimal Disruption: Joel Albizo

August 28, 2016

The transformation of The Landscape Architect Registration Examination (L.A.R.E.) Is an example of a change that, although, seemingly non-disruptive, ...


Leadership Innovation Challenge: How to Create Open and Silo-Free Organizations

August 25, 2016

Gary Hamel, the proponent of radical innovation and visionary of the future of competition, challenges us to break out of bureaucracy to build the cul...

Content Strategy

Understand Value Conversion for a Great Content Strategy

August 24, 2016

If you are exploring content strategy, look beyond simply expanding your audience and delivery channels.