Do your employees and stakeholders have the capabilities to help you fuel growth and become indispensable to members’ success? Are they “on the same page” with your customers/members and markets? Do they:
- Resonate with the way these customers think and the destination they want to get to?
- See the world through their perspective?
- Drill down to uncover the deep-seated, unarticulated needs that most matter?
- Go beyond just “listening” to achieve customer empathy and build deep and long-term connections?
- Decipher and leverage emerging opportunities?
- Think strategically and Innovate beyond the obvious?
- Quickly convert ideas into action?
If not, you have the kind of gaps that keep many organizations stuck in place, in a “growth gridlock.”