Alexandria, VA 22314 + 703-472-4327
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Services Overview

Our services and projects are highly customized.


Our goal is to help you accelerate growth and competitiveness in this new environment by developing new customer-centric (outside-in) capabilities and eliminating obstacles to your ability to get, engage, retain and become indispensable to your members/customers/stakeholders.


 This is why our projects are focused on people and relationships.



Using ethnographic and community-building approaches to dig below the surface and get to what truly matters to your stakeholders 

Engaging your staff, members/customers and peers, in various combinations,  in collaboraborative discovery and development projects

Applying Design Thinking tools to enable you to transform your approach to problem-solving, product develpment and innovation from the customer’s perspective.


Helping you build strategic partnerships and restructure relationships with staff and members/customers around shared purpose.


Inviting you to participate in and help shape pilot projects and test solutions in development